FAQ

Q- How much is shipping? 
A- We Offer Free Worldwide Shipping On All Orders!

Q- How long does shipping take?
A- US orders take between 8 -12 days to arrive at their destination. Some products with high demand can take up to 20 business days.
B- International delivery usually takes between 10 – 15 business days. 

Q- Where is my order?
A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.  Most orders worldwide will be received within 1-2 weeks of placing your order, depending on the product ordered and the destination.

Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?
A: Simply contact us at info@rubyrivertradingco.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

  We Can Change:                                                                                                  - Your delivery details                                                                                            - Your name
  - Your email
  - Your phone number

Q- How can I cancel my order?                                                                          A- You must contact us within 12 hours.                                                              *Please Note:  We cannot cancel your order once it has already been shipped.  

Q - What is your return policy?
A: Items are returnable up to 30 days after purchase.

Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to info@rubyrivertradingco.com

Contact us
If we still haven't managed to answer your question please feel free to contact us at info@rubyrivertradingco.com and we'll get back to you within 24hrs.